Site Help
... How Can I Pay?
You can pay online with the following credit cards : Visa, MasterCard, Switch, Solo & Visa Debit.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, email or via the secure checkout service provided.
...Secure Shopping
Diving Direct is a secure place to order diving equipment. All precautions have been taken to ensure that your credit card details are only seen by those who need the information to process your order.
...Creating An Account
To Purchase anything from diving direct you must first create a customer account. It's easy and free, click here and follow the instructions.
You will be asked to enter your name and address. The address should be your billing address - for most people his means your home address. You will also be asked to enter an email address and telephone number that we can use to contact you.
You will finally be asked to input a password. This will be used along with your email address to login to your user account. Make your password is memorable but not something that will be easily guessed by others. A combination of letters and numbers is advised. Hit the continue button at the bottom of the page and you'll be ready to shop. Email conformation will be sent to your email address about your successful account creation.
Remmeber if you ever forget your password we can send a reminder to the email address that you registered with. Click here if you have forgot your password!
...Placing An Order
There are many ways to find what you want to purchase on our site. The easiest is to use the search box at the top left of our site. Once you have found the item you want to purchase. Click on the items name. On the product's information page click the Add to Cart Button at the bottom of the page. This will add the item to your shopping cart. You can now either update the quantity of the item, remove it from you cart, continue shopping or proceed to the checkout to purchase your item.
After hitting the Checkout button you will either be redirected to the start of the purchasing process or if you have not already logged in you will be sent to the login page where you will need to login to continue.
The first step of the purchasing process is to confirm Delivery Information. The default Shipping address will be the address you entered when you created your cutomer account. But you can add extra shipping addresses if you want. You will also need to select a Shipping method. Finally you can add any Comments About Your Order. Press the continue button.
The second step is to confirm your Payment Information. The default BillingAddress will be the address you entered whenyou created your customer account. Next you will needto complete your Payment Method. See above for the payment methods we accept. Finally youcan add any Comments About Your Order.Press the continue button.
The Final step of the process willbe to review and confirm all of your order details.Here you can go back and edit any of your order. Pressthe Confirm Order button and your orderwill be placed. Email confirmation will be sent to youwith the details of your order.
Please Note - We do not chargefor any item until it is ready to ship.
...Checking My Order
You can check the status of yourorder at any time. Firstly you will need to login toview your order progress. Once logged in all open orders will be displayed at the top of the page. Click theview button to display a more detailed view of each order. When the status of your order changes an email will be sent to inform you.
Completed orders can also be viewed by clicking on theView the orders I have made link.
...Cancelling My Order
You may cancel yourorder within 7 working days to receive a full refund.To cancel all, or part of your order, You must firstcontact us by either telephone or e-mail, after whichyou will be given a returns number which must be quoted with all returned goods. A full refund will be providedwithin 7 working days of cancellation.
01642 486666 (calls charged at local rate)
or
Click here to send a email request
Faulty Products
Denney Diving is committed to providingthe highest quality products and service. However, onrare occasions products may be found to be faulty ordefective. If any product is found to be faulty or havedefects upon delivery, You will be entitled to a freeof charge replacement or full refund (including postagefees incurred) within 30 days of receiving product.If a product is returned to us, and following the testingprocess, the product is found to be in good workingorder without defect or fault, we will return the product to you. All returns must first be authorized by eithertelephone or e-mail, after which you will be given areturns number which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after a authorization number has been issued.
Returning unsuitable or incorrectly sized goods
If a product you purchase from us turnsout to be unsuitable or the incorrect size for you,we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the dateof receiving your order. When returning goods to us,the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postageto do so will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectlysized goods.
General Returns/ Faulty Product Information
We always aim to please, so if youare not entirely satisfied with your purchase- just give us a call 01642 486666 (calls charged at local rate), and we will do our utmost to help.
Your statutory rights remain unaffected.
For all Returns / Customer Support contact us on 01642486666 (calls charged at local rate), or email us here
...With My Account
I've Forgotten my password
Click here to havea password reminder emailed to you.
Changing Your Details
Login in to your account and you will be able to update/change any of your details -
Click the View or change my account informationto update your name, email and contact number
Click the View or change entries in my addressbook to update or add to your address book. The address in your address book can be used to dispatchyour purchases to.
Click the Change my account password to update you login password
