DENNEY DIVING TERMS & CONDITIONS
ABOUT US

Established 1954, Denney Diving is the North's premier dive store with an unparalleled quality of customer care and service to both individuals and organizations in the diving world.
We hold a massive stock of equipment for Next Working Day UK Delivery.
We are Premier Dealers for : Cressi Sub, Ralf-Tech, O-Three Drysuits, DUI Drysuits, Poseidon, Mares, Aqualung, Scubapro / Uwatec, Suunto, and Authorized Dealers for : Oceanic, Apeks, Zeagle, Dive-Rite, Sea & Sea, Weezle, Azdry, Typhoon, N-Diver & Many more.
We strive to provide You the customer with the best quality service & advice.

UK Customers : 01642 486666 (calls charged at local rate) International Customers : +44 (0)1642 486666 (Lines open 9am - 5.30pm (GMT) Monday-Saturday)

WEBSITE : Information Site / On-Line Shop Site E-MAIL : Click here to email us

Denney Diving, 54 Esplanade, Redcar, Cleveland. TS10 3AQ. United Kingdom

MAKING A PURCHASE

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following credit cards : Visa, MasterCard, Switch, Solo & Visa Debit.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e mail or via the secure checkout service provided.

PLEASE NOTE- WE ONLY SHIP TO UK & EIRE

It is Your responsibility to make sure you hold any relevant qualifications from a recognized training / certification organization before purchase of equipment on this site.

PLEASE NOTE- WE ONLY SHIP TO UK & EIRE

ALL OF OUR PRODUCTS ARE SOURCED FROM OFFICIAL U.K. DISTRIBUTORS AND ARE NOT GREY IMPORTS.
ALL PRICES APPLY TO UK ONLY.
ALL PRODUCTS COME WITH A FULL MANUFACTURERS WARRANTY.
WE WILL ALWAYS TRY TO MATCH OR BEAT PRICES OBTAINED FROM OFFICIAL UK BASED SUPPLIERS.

DISCLAIMER

PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNIZED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH.

ANY EQUIPMENT PURCHASED IS DONE SO ON THE UNDERSTANDING THAT THE PURCHASER IS FULLY TRAINED IN THE USE OF SCUBA DIVING EQUIPMENT AND HOLDS THE RELEVANT CERTIFICATES

SHIPPING CHARGES

Shipping is charged to the customer at cost. The price quoted at the time of ordering is the price you pay- no hidden extra

DELIVERY

We aim to dispatch your order as soon as it has been processed & payment has cleared. You will normally receive your order within 24-48 hrs (If order received by 3pm on day of placing order) . International orders (EIRE) are generally received in under 7 working days.

If an Item is out of stock, you will be contacted & advised on an expected delivery date.

OUT OF STOCK ITEMS

If your item is not in stock, we will contact you and find out when the product is required by. Usually, we can fulfill most orders within 24-48 hrs, but from time to time a product may be out of stock and placed on backorder. You will always be contacted with the option to cancel your order if you would rather not wait.

VAT

For orders made from the UK or the European Union, 17.5% VAT is included in the price displayed.

GUARANTEE

All of our Products are Sourced from official UK Distributors and are not Grey Imports.
All prices apply to UK only.
All products come with a full manufacturers warranty.
All products remain the property of Denney Diving until payment has been received in full.

DISCLAIMER - PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNIZED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH

CONTACTING US

If you wish to contact us about an order placed on the website or just wish to speak to a sales advisor to assist you with any questions regarding any product queeries / questions you may have, you can call our sales team at (All calls are charged at local rate)

UK Customer Support / Sales : 01642 486666 International Customers : +44 (0)1642 486666 (Lines open 9am - 5.30pm (GMT) Monday-Saturday)

WEBSITE : Information Site / On-Line Shop Site E-MAIL : Click here to email us

ADDRESS : Denney Diving, 54 Esplanade, Redcar, Cleveland. TS10 3AQ. United Kingdom

SECURITY

Denney Diving has implemented generally accepted standards of technology security in order to protect information from loss, misuse and unauthorized access, disclosure, alteration or deletion. We use secure 128 bit encryption for card transactions and security firewall precautions on our system. Only authorized Denney Diving personnel have access to your personal information and certain databases containing non-personal information, and these employees have agreed to ensure confidentiality of this information.

When you type your credit card number into the 'card payment' screen, our Web site transfers into secure mode. This means that your browser encodes what you type, and our server decodes it. This ensures that anyone 'listening' can make no sense or use of the number. This system, the SSL 'Secure Socket Layer' works - just about every trading Web site uses it, and you can tell you are in secure mode when a padlock icon appears on the taskbar at the bottom of the screen.

If you are a UK resident using a UK-issued card for a transaction over £100, Section 75 of the Consumer Credit Act 1974 protects you. This law says that if a trader defrauds you, the credit card company is equally as liable for the debt, which basically means that they will refund you if an unauthorized charge is made to your card or account. In practice, the credit card companies refund you; charge back us (they have direct debit authority and capability from our bank account) and then leave it up to us to sort it out with you the customer. In practice, it is impossible to be cheated if you use a credit card over £100.

We have been processing credit card numbers over the telephone, internet and via our shop PDQ machine for a number of years. We have security systems in place to stop your card numbers being viewed by unauthorized persons, but even in the unlikely event of this happening you would still be protected under Section 75 of the Consumer Credit Act 1974

If you have any questions regarding security, then please contact us on 01642 486666 (calls charged at local rate), or email -click here

COMPLAINTS

Complaints will be handled in the same way as other comments or enquiries. They will be forwarded to the member of staff who deals with complaints for response. We endeavor to respond to all complaints within 5 working days.

All complaints should be forwarded to Telephone : 01642 486666 (local rate call)

PRIVACY POLICY

Denney Diving take your privacy seriously, and during the course of processing your order, we gather information about where you live, your telephone number (s), your credit card information, and the products you buy from us. All this information is kept strictly confidential and is for our use only when processing your order.

Most people are concerned about their address being forwarded to mailing lists etc- At Denney Diving your information is always kept confidential between you and us, and the only instance that information needs providing is for the purpose of Guarantee / Warranty, which is required for certain products (such as regulators) to register your details / diving qualification with the manufacturer before use. We would not however give diving equipment manufacturers a list of all the people who had bought diving equipment from us.

We might send a special offer e-mail from time to time to our customers, however this is not a regular occurrence, and customers wishing not to receive special offer emails can simply send a blank email and pressing send by clicking this link - unsubscribe - click here

When working with third parties or product manufacturers, we will not perform mailings for them. We do not give out private individuals telephone numbers under any circumstances. You can safely quote your telephone number (including ex-directory numbers) to our sales staff when buying with us - knowing it will never be passed on to third parties- the only ones who have access to your number is our Staff, which will only use numbers to contact you regarding your orders with us.

Denney Diving does provide statistics to any other parties about our online trading activity.

All Information is 'collected lawfully and in accordance with the Data Protection Act 1998'

The Data Protection Act requires certain security procedures, and at Denney Diving we will always implement these using security measures & confidentiality.

Names and addresses are very valuable, and we protect them carefully from hackers and competitors. If you even wish to access what information we hold about you, we may ask you for proof of identity or a question regarding your order or details.

All questions regarding privacy should be forwarded to us - Click to Email or 01642 486666 (call charged at local rate)

UNSOLICITED E-MAIL

From time to time we might send a special offer e-mail to our previous customers, however this is not a regular occurrence and customers wishing not to receive special offer emails can simply send a blank email by clicking this link - unsubscribe - click here

RETURNS POLICY

FAULTY PRODUCTS

Denney Diving is committed to providing the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. If any product is found to be faulty or have defects upon delivery, You will be entitled to a free of charge replacement or full refund (including postage fees incurred) within 30 days of receiving product. If a product is returned to us, and following the testing process, the product is found to be in good working order without defect or fault, we will return the product to you. All returns must first be authorized by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. Any goods returned for either exchange or refund can only be dealt with after a authorization number has been issued.

RETURNING UNSUITABLE OR INCORRECTLY SIZED GOODS

If a product you purchase from us turns out to be unsuitable or the incorrect size for you, we will provide a free of charge replacement or full refund, provided they are returned in a new & unused resalable condition within 7 working days of the date of receiving your order. When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund. Please note that we do not refund postage for unsuitable or incorrectly sized goods.

CANCELLATION PERIOD

You may cancel your order within 7 working days to receive a full refund. To cancel all, or part of your order, You must first contact us by either telephone or e-mail, after which you will be given a returns number which must be quoted with all returned goods. A full refund will be provided within 7 working days of cancellation.

When returning goods to us, the customer will incur any postage fees. If we arrange to collect the goods for you, the cost of our postage to do so will be deducted from the refund.

GENERAL RETURNS / FAULTY PRODUCT INFORMATION

We always aim to please, so if you are not entirely satisfied with your purchase- just give us a call 01642 486666 (calls charged at local rate), and we will do our utmost to help.

Your statutory rights remain unaffected.

For all Returns / Customer Support contact us on 01642 486666 (calls charged at local rate), or email us here