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Terms & Conditions

Making a Purchase

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept the following credit cards : Visa, MasterCard, Switch, Solo & Visa Debit.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, e mail or via the secure checkout service provided.

PLEASE NOTE- WE ONLY SHIP TO UK & EIRE

  • All orders are subject to our acceptance.
  • All prices in our catalogues or website are subject to change without notice.
  • All products featured on this website are subject to availability.
  • We always try to keep featured products in stock, however from time to time we may run out of stock of a certain product. Re-stocking is usually within 2-10 working days.
  • We reserve the right to correct any errors in product specification or other, any price or other information without notice.
  • Product specs & Size charts are provided as a guideline only.

It is Your responsibility to make sure you hold any relevant qualifications from a recognized training / certification organization before purchase of equipment on this site.

PLEASE NOTE- WE ONLY SHIP TO UK & EIRE

ALL OF OUR PRODUCTS ARE SOURCED FROM OFFICIAL U.K. DISTRIBUTORS AND ARE NOT GREY IMPORTS.
ALL PRICES APPLY TO UK ONLY.
ALL PRODUCTS COME WITH A FULL MANUFACTURERS WARRANTY.
WE WILL ALWAYS TRY TO MATCH OR BEAT PRICES OBTAINED FROM OFFICIAL UK BASED SUPPLIERS.

Disclaimer

PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNIZED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH.

ANY EQUIPMENT PURCHASED IS DONE SO ON THE UNDERSTANDING THAT THE PURCHASER IS FULLY TRAINED IN THE USE OF SCUBA DIVING EQUIPMENT AND HOLDS THE RELEVANT CERTIFICATES

Out of Stock Items

If your item is not in stock, we will contact you and find out when the product is required by. Usually, we can fulfil most orders within 24-48 hrs, but from time to time a product may be out of stock and placed on backorder. You will always be contacted with the option to cancel your order if you would rather not wait.

VAT

For orders made from the UK or the European Union, 15% VAT is included in the price displayed.

GUARANTEE

All of our Products are Sourced from official UK Distributors and are not Grey Imports.
All prices apply to UK only.
All products come with a full manufacturers warranty.
All products remain the property of Denney Diving until payment has been received in full.

DISCLAIMER - PROFESSIONAL TRAINING AND CERTIFICATION FROM A RECOGNIZED CERTIFICATION AGENCY IN THE TECHNIQUE OF SCUBA DIVING MUST BE SUCCESSFULLY CARRIED OUT BEFORE USE OF PRODUCTS FEATURED ON THIS WEBSITE. USE OF SCUBA EQUIPMENT BY UNCERTIFIED, OR UNTRAINED PERSONS IS DANGEROUS AND CAN RESULT IN SERIOUS INJURY OR DEATH

Contacting Us

If you wish to contact us about an order placed on the website or just wish to speak to a sales advisor to assist you with any questions regarding any product queeries / questions you may have, you can call our sales team at (All calls are charged at local rate)

UK Customer Support / Sales : 01642 486666 International Customers : +44 (0)1642 486666 (Lines open 9am - 5.30pm (GMT) Monday-Saturday)

WEBSITE : Information Site / On-Line Shop Site
EMAIL : Click here to email us

ADDRESS : Denney Diving, 54 Esplanade, Redcar, Cleveland. TS10 3AQ. United Kingdom

Security

Denney Diving has implemented generally accepted standards of technology security in order to protect information from loss, misuse and unauthorized access, disclosure, alteration or deletion. We use secure 128 bit encryption for card transactions and security firewall precautions on our system. Only authorised Denney Diving personnel have access to your personal information and certain databases containing non-personal information, and these employees have agreed to ensure confidentiality of this information.

When you type your credit card number into the 'card payment' screen, our Web site transfers into secure mode. This means that your browser encodes what you type, and our server decodes it. This ensures that anyone 'listening' can make no sense or use of the number. This system, the SSL 'Secure Socket Layer' works - just about every trading Web site uses it, and you can tell you are in secure mode when a padlock icon appears on the taskbar at the bottom of the screen.

If you are a UK resident using a UK-issued card for a transaction over £100, Section 75 of the Consumer Credit Act 1974 protects you. This law says that if a trader defrauds you, the credit card company is equally as liable for the debt, which basically means that they will refund you if an unauthorized charge is made to your card or account. In practice, the credit card companies refund you; charge back us (they have direct debit authority and capability from our bank account) and then leave it up to us to sort it out with you the customer. In practice, it is impossible to be cheated if you use a credit card over £100.

We have been processing credit card numbers over the telephone, internet and via our shop PDQ machine for a number of years. We have security systems in place to stop your card numbers being viewed by unauthorized persons, but even in the unlikely event of this happening you would still be protected under Section 75 of the Consumer Credit Act 1974

If you have any questions regarding security, then please contact us on 01642 486666 (calls charged at local rate), or email -click here

Complaints

Complaints will be handled in the same way as other comments or enquiries. They will be forwarded to the member of staff who deals with complaints for response. We endeavor to respond to all complaints within 5 working days.

All complaints should be forwarded to Telephone
: 01642 486666 (local rate call)

Unsolicited eMail

From time to time we might send a special offer e-mail to our previous customers, however this is not a regular occurrence and customers wishing not to receive special offer emails can simply login to their Diving Direct account and unsubscribe using the newsletters section of the account page.